Refund policy

Returns, Cancellations & Change of Mind

We hope you love your Wander & Wild order. As a small business, products are prepared and packed with care, so please check your order carefully before completing your purchase.

Cancellations & order changes
If you need to cancel or change your order, please contact us as soon as possible at ashleyandbelle@outlook.com.

If your order has not yet been packed or dispatched, we will do our best to accommodate your request.

Once an order has been dispatched, it cannot be cancelled or changed.

Change of mind
We do not offer returns, exchanges or refunds for change of mind once an order has been dispatched.

Please choose your products carefully and contact us before ordering if you have any questions.

Faulty, damaged or incorrect products
If your order arrives faulty, damaged, or you have received an incorrect product, please contact us at ashleyandbelle@outlook.com before returning anything.

Please include your order number, a description of the issue and, where appropriate, photographs so we can assess the problem and provide you with the next steps.

Please do not return products without contacting us first, as we need to provide return instructions.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where you are entitled to a remedy under Australian Consumer Law, we will provide the appropriate remedy.

Wander & Wild
Mandurah, Western Australia
Slow Down • Reset • Wander On